Refund policy
Zova Jewelry — Refund and Return Policy
Last updated: August 1, 2026
We want you to be happy with your purchase. If something is not right, this page explains exactly what you can do and how long it takes.
Return window
You may request a return within 30 days of delivery. Delivery date is the date shown by the carrier's tracking.
Condition of returned items
Items must be unworn, undamaged, and returned in their original packaging. For hygiene reasons, pierced earrings cannot be returned unless they arrive faulty or are not what you ordered. This is the only category we exclude.
How to start a return
Email zovajewelry2022@gmail.com with your order number and, if the item arrived damaged or incorrect, a photograph. We reply within 2 business days with a return address and instructions.
Please do not send anything back before contacting us — parcels returned without a return authorization cannot be matched to your order.
Who pays return shipping
- We pay if the item arrived damaged, faulty, or is not the item you ordered. We send you a prepaid label.
- You pay if you changed your mind or ordered the wrong option. We recommend a tracked service; we cannot refund a return we never receive.
Refunds
Once your return arrives and passes inspection, we issue the refund within 3 business days to your original payment method. Your bank or card issuer typically takes a further 5–10 business days to post it.
Refunds cover the price of the item. Original shipping charges are refunded only when the return is our error.
Exchanges
We do not process direct exchanges. Return the original item for a refund and place a new order — this is faster than an exchange and means you are not waiting on two shipments in sequence.
Faulty or incorrect items
If your order arrives damaged, faulty, or incorrect, contact us within 30 days of delivery with a photograph. We will replace it or refund it in full, including shipping, and we will cover the cost of sending anything back. Nothing in this policy limits your rights under applicable consumer law.
Orders that have not arrived
If tracking shows no delivery 45 days after dispatch, contact us and we will refund or resend at your choice. See our Shipping Policy for normal delivery times.
Cancellations
You can cancel an order free of charge before it ships — usually within 24 hours of ordering. Email us as soon as possible. Once an order has been dispatched it must be handled as a return.
Contact
Zova Jewelry
North Miami, Florida, United States
Email: zovajewelry2022@gmail.com
Phone: (626) 464-1764