Shipping policy
Zova Jewelry — Shipping Policy
Last updated: August 1, 2026
Our pieces ship directly from our manufacturing partners overseas. That keeps prices down, and it means delivery takes longer than a domestic warehouse would. The times below are honest ranges, not best cases.
Processing time
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays begin processing the next business day. You receive a confirmation email when your order is dispatched.
Delivery times
Estimated transit time after dispatch:
| Destination | Estimated delivery |
|---|---|
| United States | 10–20 business days |
| Canada | 12–25 business days |
| United Kingdom & Europe | 12–25 business days |
| Australia & New Zealand | 12–25 business days |
| Rest of world | 15–30 business days |
Total time from order to doorstep is processing time plus transit time. These are estimates from our carriers, not guarantees.
Shipping cost
Shipping charges are calculated at checkout and shown in full before you pay. You will never be asked for additional shipping charges after ordering.
Tracking
Every order ships with tracking. You receive a tracking number by email once your parcel is scanned by the carrier. Tracking can take 3–7 days to begin showing movement — this is normal for international mail and does not mean the parcel is lost.
Split shipments
If you order several items, they may arrive in separate parcels on different days at no extra cost to you. You are not charged more than once.
Customs, duties and taxes
Orders shipped outside the United States may attract import duties or taxes set by the destination country. These are not included in our prices or shipping charges and are the responsibility of the recipient. Customs processing can add time beyond the estimates above.
Incorrect addresses
Please check your shipping address carefully at checkout. If an address is wrong, email us within 24 hours and we will correct it if the order has not shipped. Parcels returned to sender because of an incorrect or incomplete address can be resent at your cost or refunded less shipping.
Delayed or lost parcels
If tracking shows no delivery 45 days after dispatch, contact us and we will refund or resend at your choice. Weather, customs backlogs, and peak periods can cause delays outside our control, but 45 days is the point at which we treat a parcel as lost and make it right.
Contact
Zova Jewelry
North Miami, Florida, United States
Email: zovajewelry2022@gmail.com
Phone: (626) 464-1764